Privacy Policy

Last updated: 6 January 2026

Lumos Mattress (“we”, “us”, “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

1. Who We Are

Business name: Lumos Mattress
Website: https://www.lumosmattress.co.uk
Contact email: sales@lumosmattress.co.uk

2. What Personal Data We Collect

We may collect and process the following personal data:

a) Information you provide directly

• Name
• Email address
• Phone number
• Billing and delivery address
• Payment details (processed securely by third-party payment providers)
• Messages sent via contact forms or email

b) Information collected automatically

• IP address
• Browser type and device information
• Pages visited and time spent on our website
• Cookies and usage data

3. How We Use Your Information

We use your personal data to:

• Process and fulfil orders
• Communicate with you about your order or enquiries
• Provide customer support
• Improve our website and services
• Send marketing communications (only if you have opted in)
• Meet legal and regulatory obligations

4. Legal Basis for Processing Data

Under UK GDPR, we process your personal data based on:

• Contractual necessity – to fulfil your order
• Consent – for marketing communications
• Legitimate interests – to improve our services
• Legal obligation – for tax, accounting, and compliance purposes

5. Sharing Your Information

We do not sell your personal data.

We may share data with trusted third parties such as:

• Payment providers (e.g. Klarna, Clearpay)
• Delivery and logistics partners
• Website hosting and email service providers
• Analytics services (e.g. Google Analytics)

All third parties are required to keep your data secure and use it only for the agreed purpose.

6. Cookies

Our website uses cookies to:

• Ensure the site functions correctly
• Analyse website traffic
• Improve user experience

You can manage or disable cookies through your browser settings.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.

8. How Long We Keep Your Data

We retain personal data only for as long as necessary:

• Order and transaction data is kept for legal and accounting purposes
• Marketing data is kept until you withdraw consent
• Enquiry data is kept only as long as needed to respond

9. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at sales@lumosmattress.co.uk.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Email: sales@lumosmattress.co.uk
Website: https://www.lumosmattress.co.uk