At Lumos Mattress, we aim to make delivery simple, reliable, and hassle-free.
All orders are delivered within 7 days of purchase.
As our mattresses are carefully prepared and dispatched to order, delivery times may vary slightly depending on location and demand, but we always aim to deliver as quickly as possible.
We currently deliver within the United Kingdom.
If you are unsure whether we deliver to your area, please contact us before placing your order.
Once your order has been dispatched, you may receive confirmation details from our delivery partner.
Deliveries are carried out by a trusted third-party courier.
Please ensure someone is available to receive the delivery at the provided address.
It is the customer’s responsibility to ensure that:
The delivery address is correct and complete
The mattress can be safely delivered into the property
Adequate access is available (e.g. stairways, doorways, lifts)
Lumos Mattress cannot be held responsible for delivery delays caused by incorrect address details or restricted access.
If delivery is attempted and no one is available to receive the order, re-delivery charges may apply.
If your order arrives damaged or incomplete, please contact us within 48 hours of delivery so we can resolve the issue promptly.
If you have any questions regarding delivery or your order, please contact us:
Email: sales@lumosmattress.co.uk
Website: https://www.lumosmattress.co.uk
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