Terms of Service
Last updated: 6 January 2026
Welcome to Lumos Mattress. By accessing or using our website, you agree to be bound by the following Terms of Service. Please read them carefully before using our site or purchasing our products.
1. About Us
This website is operated by Lumos Mattress.
Throughout the site, the terms “we”, “us” and “our” refer to Lumos Mattress.
2. Use of Our Website
By using this website, you confirm that:
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You are at least 18 years old, or using the site under the supervision of a parent or guardian
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You will not use the site for any unlawful purpose
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You will not attempt to disrupt, damage, or interfere with the website’s functionality or security
We reserve the right to refuse service to anyone for any reason at any time.
3. Products and Services
We make every effort to display product descriptions, prices, and images accurately. However:
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Colours and images may vary depending on your device
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Product availability may change without notice
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We reserve the right to discontinue or modify products at any time
All descriptions and pricing are subject to change at our discretion.
4. Orders and Payments
By placing an order on our website, you agree that:
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All information provided is accurate and complete
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You are authorised to use the payment method provided
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Orders are subject to acceptance and availability
We reserve the right to cancel or refuse any order, including where pricing or product information contains errors.
5. Delivery
Delivery times provided are estimates only and may vary due to factors beyond our control. We are not liable for delays caused by third-party couriers or unforeseen circumstances.
6. Returns and Refunds
Returns and refunds are handled in accordance with our Returns Policy and your statutory rights under UK consumer law. Nothing in these Terms affects your legal rights.
7. Intellectual Property
All content on this website, including text, images, logos, designs, and trademarks, is the property of Lumos Mattress or its licensors and is protected by intellectual property laws.
You may not copy, reproduce, distribute, or use any content without our prior written permission.
8. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the content, accuracy, or practices of third-party sites and recommend you review their terms and policies.
9. Limitation of Liability
To the fullest extent permitted by law:
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We shall not be liable for any indirect, incidental, or consequential damages
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We do not guarantee that the website will be uninterrupted, secure, or error-free
Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any matter that cannot be excluded under UK law.
10. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect and use personal data.
11. Changes to These Terms
We may update these Terms of Service from time to time. Changes will take effect once posted on this page. Continued use of the website constitutes acceptance of the updated Terms.
12. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact Information
If you have any questions about these Terms of Service, please contact us:
Email: sales@lumosmattress.co.uk
Website: https://www.lumosmattress.co.uk